Last updated: October 26, 2025

These Terms of Service (“Terms”) govern your access to and use of services provided by CG Plumbing Solutions (“Company,” “we,” “us,” or “our”). By requesting or receiving any service from us, you (“Customer,” “you,” or “your”) agree to these Terms.

If you do not agree, do not use our services.

1) Services

We provide residential and commercial plumbing services, including but not limited to inspections, diagnostics, repairs, replacements, installations, and maintenance (the “Services”). Specific scopes, parts, and pricing for any job are set out in your written estimate, work order, or invoice (collectively, “Order”).

2) Estimates & Pricing

Estimates. Any estimate is based on visible conditions at the time and is not a final price. Hidden conditions (e.g., behind walls/ceilings, below grade, inside lines) may change the scope and price.

Time & Materials / Flat Rate. We may bill time-and-materials or flat rate, as indicated on the Order.

Taxes & Fees. Prices exclude applicable taxes, permits, disposal, and trip fees unless explicitly stated.

Promotions. Discounts or promotions apply only if listed on your Order and cannot be combined unless stated.

3) Scheduling & Access

Windows. Appointment times are arrival windows. Delays may occur due to traffic, emergencies, or prior jobs.

Access & Utilities. You must provide safe access to the work area and ensure water, gas, and power are available as needed.

Pets/Property. Please secure pets and move fragile or valuable items away from the work area.

4) Customer Responsibilities

Provide accurate information about symptoms and history of your plumbing system.

Obtain any third-party approvals (e.g., landlord/HOA) if required.

Promptly approve change orders when unforeseen conditions are discovered.

5) Permits & Code Compliance

We perform work to applicable codes and standards. If permits/inspections are required, we can assist for an additional fee and schedule inspections when feasible. Inspector-requested changes may involve additional costs.

6) Materials, Parts & Substitutions

We may use new, rebuilt, or equivalent-grade parts consistent with your Order. If specified brands/models are unavailable, we may propose comparable substitutions for your approval.

7) Warranties

Workmanship Warranty. We warrant our labor against defects for 1 year from completion unless otherwise stated in writing on your Order.

Manufacturer Warranties. Any manufacturer warranty on parts/equipment applies per the manufacturer’s terms.

Exclusions. Warranties do not cover: abuse, neglect, lack of maintenance, improper use, pre-existing issues, Acts of God, customer-supplied parts/equipment, stoppages caused by broken lines/roots/collapsed pipes, or failures outside our scope.

To request warranty service, contact (702) 843-0899 or and provide your invoice number and a description of the issue.

8) Payment Terms

Due Date. Payment is due upon completion unless otherwise stated.

Deposits & Special Orders. Deposits may be required; special-order items are non-cancelable/non-refundable once ordered.

Late/Collections. Past-due balances may incur late fees, interest as permitted by law, and collection costs (including reasonable attorneys’ fees).

Payment Methods. We accept the methods listed on your invoice (e.g., card, e-transfer, check, financing).

9) Change Orders & Unforeseen Conditions

If we encounter hazardous materials, code violations, structural issues, root intrusions, collapsed lines, or other unforeseen conditions, we will inform you and may issue a change order. Work may pause until you approve the revised scope and price.

10) Cancellations & Rescheduling

Customer-Initiated. Please give at least 24 hours’ notice to cancel or reschedule. A cancellation/no-show fee may apply if insufficient notice is given or we arrive and cannot access the site.

Company-Initiated. We may reschedule due to emergencies, supply delays, unsafe conditions, or events beyond our control.

11) Emergency Services

Emergency/after-hours calls may incur premium rates, minimum charges, and trip fees, as disclosed prior to dispatch when possible.

12) Risk of Loss & Site Conditions

You are responsible for protecting finishes and property near the work area. We will take reasonable care, but minor scuffs/dust can occur during invasive work. We are not responsible for pre-existing damage or consequential damage from failing systems, hidden conditions, or necessary access openings.

13) Limitation of Liability

To the maximum extent permitted by law, our total liability for any claim arising from the Services is limited to the amount you paid for the specific Service giving rise to the claim. We are not liable for incidental, indirect, special, or consequential damages, loss of use, lost profits, or diminution in value.

14) Indemnification

You agree to indemnify and hold CG Plumbing Solutions harmless from third-party claims arising out of your breach of these Terms, misuse of the Services, or failure to maintain your plumbing systems.

15) Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control (e.g., severe weather, labor shortages, supply chain disruptions, utility outages, governmental actions).

16) Photos & Documentation

We may document work (e.g., photos, videos, notes) for quality control, training, warranty, or insurance purposes. Personally identifying details will not be publicly shared without your consent.

17) Privacy

We handle your information per our Privacy Policy. For questions or requests, contact .

18) Communications Consent

By contacting us, you consent to receive service-related calls, texts, and emails at the numbers/addresses you provide. You can opt out of marketing messages at any time.

19) Disputes; Governing Law

These Terms and any dispute related to the Services are governed by the laws of the state/province where the Service is performed, without regard to conflicts rules. Venue shall be in the courts located nearest to 228 Sam Jonas Drive, Las Vegas NV 89145. Each party waives any right to a jury trial to the extent permitted by law.

20) Severability

If any provision is found unenforceable, the remainder remains in effect.

21) Changes to These Terms

We may update these Terms from time to time. The “Last updated” date reflects the latest revision. Continued use of our Services after changes constitutes acceptance.

22) Contact Us

CG Plumbing Solutions
Phone: (702) 843-0899
Email:
Address: 228 Sam Jonas Drive, Las Vegas NV 89145

Acknowledgment

By signing an Order, granting access to the property, or allowing work to proceed, you acknowledge that you have read, understand, and agree to these Terms.