FAQ - CG Plumbing Solutions

Got questions about plumbing repairs, emergencies, or new installs in Las Vegas? You’re in the right place. Below are straight-talk answers from our licensed, insured team—covering pricing, timelines, warranties, permits, and what to do before we arrive. Need help now? Call 702-786-7106 (24/7).

Emergency & Same-Day Service

Do you really offer 24/7 emergency service?

Yes. Call 702-786-7106 any time. We triage by phone, text you an ETA, and dispatch the nearest qualified tech. Arrival times vary by traffic and call volume; many central neighborhoods are reached in about an hour.

What should I do before the plumber arrives for a leak?

If safe, shut off the fixture valve or the main water (often at the meter/garage), move valuables, and avoid standing water. If you smell gas, evacuate and call the utility from outside. If you can’t find the valve, wait—we’ll handle it.

Do you handle slab leaks?

Yes. We use thermal and acoustic tools plus pressure testing to pinpoint the leak and offer reroute or repair options that minimize demolition. We’ll explain pros/cons, timelines, and costs before work begins.

Pricing, Estimates & Payments

How do you price plumbing jobs?

Pricing reflects scope, access, materials/parts, permits, and timeline. We diagnose first, then present written options (good/better/best) so you can choose what fits your budget and goals.

Do you charge a diagnostic fee?

For complex troubleshooting, a diagnostic fee may apply—but it’s credited when you approve the repair. For straightforward scheduled work, we provide free estimates. (Confirm policy at booking.)

Can I get ballpark pricing?

Yes—by phone/text with photos. Sample “from” prices: drain clearing $99–$149, camera inspection from $189, 40–50 gal tank replacement from $1,199. Your exact price depends on site conditions and parts.

What payment methods do you accept?

Cash, Cheque, Debit, Visa, Mastercard, American Express, Discover, PayPal, and Apple Pay.

Licenses, Insurance & Warranty

Are you licensed and insured?

Yes. We meet Nevada code requirements and carry general liability and workers’ comp. License Number C-1D/0093216

Certificates are available on request.

What warranties do you provide?

Standard repairs include a 1-year labor warranty; manufacturer warranties are honored. Exclusions include abuse, third-party parts, and non-code alterations. Warranty terms are printed on your estimate/invoice.

Water Heaters & Hot Water

Should I Repair or replace my water heater?

If the tank is leaking from the body or beyond economical repair, replacement is best. Otherwise, we’ll outline repair vs. replace costs, expected lifespan, efficiency, and recovery times so you can choose confidently.

Do you install and service tankless units?

Absolutely. We size gas line/venting to manufacturer specs, install condensate and scaling protection, and offer annual descaling. Expect endless hot water, energy savings, and more space—when sized correctly.

Why is my hot water slow to reach fixtures?

Long pipe runs or no recirculation. A recirculation pump can deliver hot water faster and cut waste. We’ll assess plumbing layout and recommend the right solution.

Drains, Sewers & Odors

My drains gurgle or smell—what’s going on?

Possible partial clog, dry trap, or venting issue. We’ll test traps/vents, clear the line, and if needed, run a camera inspection to check for bellies, breaks, or root intrusion.

What’s hydro jetting and when do I need it?

Jetting uses high-pressure water to remove heavy grease, roots, and scale from the full pipe diameter. It’s ideal when cabling clears a clog but buildup returns frequently.

Leaks, Pressure & Repiping

Why do I keep getting leaks or noisy pipes?

Often high water pressure or old piping. We’ll check your PRV (pressure regulator valve) and pipe condition. Stabilizing pressure and replacing failing sections can stop repeat leaks and water hammer.

Do you offer whole-home repiping?

Yes—in PEX or copper. We plan routes, protect the work area, coordinate patches, and perform pressure tests to code. We’ll review timelines, permits, and fixture count before we begin.

Fixtures & Everyday Repairs

Can you repair or install toilets, faucets, and disposals?

Yes. We repair leaks, running toilets, and noisy disposals, and we install new fixtures to manufacturer specs. We’ll dispose of the old unit and leave the area clean.

Do you provide parts, or should I buy my own?

We stock pro-grade parts with solid warranties. If you buy your own, we’ll install it, but labor/warranty coverage may differ for customer-supplied items.

New Construction & Commercial

Do you work with builders and tenant improvements?

Absolutely. We handle takeoffs, rough-in to UPC/NV amendments, pressure testing, inspection coordination, trim, and punch lists—staying on schedule with clear communication.

Can you service restaurants and commercial facilities?

Yes—commercial drain cleaning/jetting, grease traps, backflow testing, water heaters/tankless, and general service. Ask about maintenance plans.

Scheduling & Communication

How quickly can you come out?

Emergencies are prioritized 24/7. For non-urgent service, we offer same-day or next-day windows when available. You’ll get text updates with your ETA.

Do you speak Spanish?

Sí. Técnicos que hablan español están disponibles—mencione su preferencia al programar.

Service Area & Access

What areas do you serve?

Las Vegas, North Las Vegas, Henderson, Paradise, Enterprise, Summerlin, Spring Valley; plus Anthem, Green Valley, Seven Hills, Silverado Ranch, Mountains Edge, Southern Highlands, The Lakes, Desert Shores, Aliante, Centennial Hills, Sun City Summerlin, Rhodes Ranch, Whitney Ranch.

Do I need permits for plumbing work?

Some projects (e.g., repipes, water heaters, gas lines) require permits/inspection. We’ll advise, pull permits when needed, and coordinate inspections.

Documentation & Insurance Claims

Can you help with insurance documentation?

Yes. We provide photos, notes, moisture readings (if taken), and line-item invoices. We’re not public adjusters, but our documentation supports your claim.

How to Reach Us

What’s the best way to contact you?

For emergencies, call 702-786-7106. For quotes/scheduling, call, text photos/videos, or use our contact form. We respond quickly and confirm everything in writing.